Person-centered therapy with content moderators

A narrative of experience

Authors

  • Ryan Mendoza Rodríguez Investigador Independiente Author

DOI:

https://doi.org/10.5281/zenodo.14942150

Keywords:

client-centered therapy, person-centered psychotherapy, Carl Rogers, content moderators, brief therapy

Abstract

Client-centered therapy, or person-centered therapy, developed by Carl Rogers, is a therapeutic approach based on the premise that each individual possesses internal resources for their own growth and self-regulation. This article represents a narrative of experience regarding how client-centered therapy for content moderators is a viable alternative in immediate response contexts. Therapeutic attitudes such as empathy, authenticity, and unconditional acceptance are essential in this mode of work, and non-directivity allows the client to guide the process, promoting self-exploration. The implementation of this therapy model has shown to enhance the emotional well-being of content moderators.

Author Biography

  • Ryan Mendoza Rodríguez, Investigador Independiente

    Investigador Independiente
    Alajuela, Costa Rica

References

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Roberts, S. T. (2017). Content moderation. UCLA.

Rogers, C. R. (1951). Psicoterapia centrada en el cliente: práctica, implicaciones y teoría. Paidós Ibérica Ediciones S.A.

Rogers, C. R. (1961). El proceso de convertirse en persona. Paidós Mexicana, S.A.

Rogers, C. R. (1980). El camino del ser. Kairós S.A.

Spence, R., Bifulco, A., Bradbury, P., Martellozzo, E., y DeMarco, J. (2023). The psychological impacts of content moderation on content moderators: A qualitative study. Cyberpsychology. 17(4). https://doi.org/10.5817/cp2023-4-8

Steiger, M., Bharucha, T. J., Venkatagiri, S., Riedl, M., y Lease, M. (2021). The psychological well-being of content moderators. Association for Computing Machinery. https://doi.org/10.1145/3411764.3445092

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Published

2024-03-15

How to Cite

Person-centered therapy with content moderators: A narrative of experience. (2024). Espacio ECP, 5(1), 40-50. https://doi.org/10.5281/zenodo.14942150